Client Services Analyst

ვაკანსიის აღწერა

We’re looking for a dynamic and customer-focused individual to join our support team! In this role, you’ll be responsible for delivering top-notch service through live chat and email, ensuring customers have a seamless experience with our platform.

• Deliver high-quality customer support via live chat and email channels
• Maintain up-to-date knowledge of the company’s platform and the broader financial market landscape
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up
• Understand customer needs and funnel valuable feedback to management
• Actively identify and implement strategies to boost team productivity and service quality

Requirements:

• Math/Economics/Finance/Statistics/Investment background will be a bonus
• Relevant CS experience with prior trading experience would be preferred
• Proficient in oral and written communication in both English and Russian is a must
• Confident in handling numbers and statistics with inclination for the technology sector
• Willingness to perform 5 days’ shift work (onsite), including weekends & Public Holidays

Benefits:

Shift Allowance: We recognize your commitment and flexibility, and offer an allowance for remuneration
Transport Allowance: We contribute to your daily commute, to make your journey to work easier and smoother
Bonus & Incentives: Our performance-based bonuses and incentives keep you continually engaged
Medical Insurance: We prioritize your well-being, and provide comprehensive medical insurance coverage
Study Growth Fund: We invest in your learning and provide a study fund to advance your skills and career
Internal Mobility: We offer internal job opportunities to help build your career path