Client Services Analyst

ვაკანსიის აღწერა

GrowMore Recruitment is Georgia’s leading talent acquisition agency. We are at the forefront of connecting top-tier talent with innovative and forward-thinking companies. Today, we are excited to present an opportunity with a dynamic player in the financial technology sector.

Our client is a top 3 cryptocurrency exchange platform, known for delivering an exceptional trading experience to over ten million users. They provide cutting-edge trading services, including spot and derivatives options, supported by a robust API. Their aim is to be the most dependable platform in the digital asset sector.

The company was founded by an expert from a leading forex and CFD brokerage firm and features a team of professionals from top investment banks, blue-chip tech companies, and blockchain pioneers. This diverse expertise drives their innovative approach. Core values of listening, caring, and continuous improvement define our client. They offer a safe, fast, and transparent platform with 24/7 multilingual support to ensure a seamless user experience

Your Responsibilities

• Provide customer support via live chat and email, upholding the company’s reputation for excellence
• Efficiently and empathetically resolve customer issues, ensuring swift resolutions
• Utilise customer feedback for continuous improvement
• Lead initiatives to enhance team effectiveness and customer satisfaction

Requirements

• Essential customer service experience, with trading familiarity as a significant advantage
• Proficiency in English for effective customer engagement
• Strong numerical analysis and statistics skills
• Genuine interest in technology and commitment to personal and professional growth
• Team-oriented mindset, committed to proactive and responsive customer service
• Availability for shift work, including weekends and public holidays

Benefits

• Competitive salary package for customer support role, currently the best in Georgia
• Shift, food, and transport allowances and high overtime rate
• Performance-based bonuses and incentives to keep you motivated and engaged
• Medical Insurance, prioritising your health
• Study Growth Fund to support continuous learning and career advancement
• Opportunities for internal mobility, affirming their commitment to your long-term career development

At GrowMore Recruitment, we are dedicated to facilitating your next career move with our esteemed client. We are here to guide you every step of the way and are eager to see you thrive in an environment that values innovation and dedication. Let us connect you to a future where your skills will not just be utilised but celebrated!